Delivery for some items can take upto 3-9 weeks not inc processing due to high demand. Use Tracking Number or order number and email address to track your order at https://www.zonelex.com/apps/trackorder.
Contact us pre-shipment to get a full refund for any reason. To get a refund for an already shipped item as stated on the website and refund policy simply ship the items back to our HQ when received. Email us for where to ship items to.
All info about the device comes in description and photos of the item - https://www.zonelex.com/products/unisex-durable-award-winning-smart-tracker-used-with-car-phone-dog-wallet-and-more- or comes in the package. All that is needed is to download our free app - iTracing - from the Apple or Android App Store and use from there.